Template — not legal advice, not yet reviewed
This page is a starting point for an Indian digital-goods seller. Fill in the business details under Content in the admin panel and have the wording checked by someone qualified before launch. This notice disappears once no placeholders remain.
Refund Policy
Digital downloads cannot be returned, so here is exactly when we refund.
Last updated 2026-09-23
The short version
If something is wrong with what you bought, email [SUPPORT EMAIL ADDRESS] within 7 days of purchase and we will make it right — usually by fixing the file, or by refunding you.
When we refund
- The file is corrupted, unreadable, or will not download.
- You received a different product from the one you bought.
- The product is materially different from its description on this site.
- You were charged more than once for the same order.
When we usually cannot
Because these are digital files that cannot be returned once downloaded, we generally cannot refund:
- Change of mind after you have downloaded the files, where nothing is wrong with them.
- Not having used the product, or not getting the result you hoped for.
- Buying the wrong item by mistake when the correct one was clearly described — though do ask, we will often swap it.
- Requests made more than 7 days after purchase.
These are our general rules, not a reduction of any right you have under Indian consumer law.
How to request one
Email [SUPPORT EMAIL ADDRESS] with your order number — it is in your confirmation email and on your order page — and a sentence about what went wrong. A screenshot helps if it is a file problem. We aim to reply within 2 working days.
How refunds are paid
Approved refunds go back through Razorpay to the original payment method. Razorpay and your bank typically take 5 to 10 working days to post the money, which is outside our control. We will confirm by email once the refund is issued.
Once a refund is issued, your access to the files and their download links ends.
Bundles
A bundle is refunded as a whole. We do not refund individual items from a discounted bundle, since the price depends on buying them together.
Contact
[REGISTERED BUSINESS NAME], trading as Sortlyfe
[REGISTERED BUSINESS ADDRESS]
[SUPPORT EMAIL ADDRESS]
[GSTIN — or delete this line if not registered]